FAQ
What happens to my order when I'm not at home to take it?
This depends upon your instructions for the delivery service.
Can I return my order?
Yes, returns are possible provided that the product is in original and unworn condition. The order confirmation is reflected in the email from MyParcel. You can request the return via this email. You can then download the return label and bring the package to the nearest PostNL location.
Is the return free of charge?
We offer you two return options. You can return the order via PostNL for €6,15 or simply return it in the store free of charge.
Kleine Houtstraat 28
2011 DM Haarlem
023 737 0490
How do I get my money back when returning an order?
The same way you paid for the order.
Can I exchange my order for a different size?
Yes, you can swap an item in the store or return the order and order it again in the preferred size.
How much are the shipping costs?
The shipping costs are approximately €6,15, -.
What happens to my order when I'm not at home to take it?
This depends upon your instructions for the delivery service.
Can I track my order?
Yes, you can track your order via the Track&Trace code you received in your email.
What is the estimated delivery time?
You will receive your order within 3 to 5 business days.
Is there a physical store?
Yes, all [CONCEPTIONS] items and Barberstudio hair products are available at the Barberstudio concept store. For tailor-made advice and trying on our hot items, you are most welcome to visit the store.
Kleine Houtstraat 28
2011 DM Haarlem
023 737 0490
Can I collect my order in the physical store?
Yes, all [CONCEPTIONS] items and Barberstudio hair products can be purchased in the store.
Can I return my order in the physical store?
Yes, returns in the store are possible provided that the product is in original and unworn condition. This is completely free of charge.
What happens to my order when I'm not at home to take it?
This depends upon your instructions for the delivery service.
How do I find the right size for the [CONCEPTIONS] items?
A size guide is provided with each [CONCEPTIONS] item. All dimensions for each size can be found through the size guide. Furthermore, the sizes worn by our models are provided including our model’s length.
At what temperature should I wash the [CONCEPTIONS] items?
It is best to wash the items inside out at 30 degrees and not put it in the dryer. Hang the items to maintain the best possible quality.
Will I receive a confirmation of my order?
Yes, you will receive this by email.
When will my product be back in stock?
Give us a call. We will personally update you on the item’s stock.
What happens to my order when I'm not at home to take it?
You can arrange this with PostNL.
What happens to my order when I'm not at home to take it?
You can arrange this with PostNL.
What payment methods do you offer?
You can pay with Ideal and PayPal.
To which countries do you ship orders?
We ship worldwide.
Do you use sustainable materials?
Yes, [CONCEPTIONS] uses custom-made 100% luxury quality cotton fabrics, which are sustainably developed and free of harmful substances and chemicals. The factories producing the [CONCEPTIONS] items have multiple certifications in accordance with European trade laws, sustainability and production regulations.